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Austin AT&T U-verse Customers Without Phone, TV & Internet (Updated)

Update: AT&T U-verse says service has been restored to most customers affected by the outage. The company posted the following on its facebook page this morning:

U-verse service has been restored for the vast majority of our customers affected by the outage. We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience.

Are you still without service? Leave us a comment or send us an email——that is, of course, if you can track down some internet access.

Original post: (Jan. 23, 4: 59 p.m.) Some AT&T U-verse customers across Texas and throughout the southern U.S. are experiencing TV and Internet outages.

The company said on Facebook that the outage was due to a problem with its servers. AT&T U-verse apologized for outages and said they are affecting one percent of their over 7 million clients nationwide.

Steiner Ranch resident Lance Haile has been without Internet, TV and phone service since Monday. Haile and his wife work at home, and he says AT&T couldn't tell them when their services would be restored. 

"I’ve been told it’ll be on in two hours, then the next person will say it’ll be 10 to 12, and I was told by one person that it’ll be three days," said Haile. "So far there hasn’t been any validity behind those.”

U-verse services have also been reported out in Arkansas, Oklahoma, and Florida.

Andrew Weber is a general assignment reporter for KUT, focusing on criminal justice, policing, courts and homelessness in Austin and Travis County. Got a tip? You can email him at Follow him on Twitter @England_Weber.
Laura first joined the KUT team in April 2012. She now works for the statewide program Texas Standard as a reporter and producer. Laura came to KUT from the world of television news. She has worn many different hats as an anchor, reporter and producer at TV stations in Austin, Amarillo and Toledo, OH. Laura is a proud graduate of the University of Missouri-Columbia, a triathlete and enjoys travel, film and a good beer. She enjoys spending time with her husband and pets.