AT&T Outage in Austin Reportedly Caused by Cut Fiber Optic Line
An AT&T outage affecting Austin and surrounding areas was caused by a fiber optic line cut, officials say.
Update 1:30 p.m. Austin-Travis County EMS sent out a final situation alert tweet stating that most if not all service has been reinstated.
SITUATION ALERT FINAL: Most, if not all cell service interruption has been repaired. We continue to monitor & will send an update if needed.— ATCEMS (@ATCEMS) March 29, 2015
Update 1:20 p.m. Bastrop County Emergency Services says via Twitter that service has been restored and that some customers may need to restart their phones.
We are have information that AT&T service has been restored. Some phone subscribers have needed to reboot their phones to restore service.— BastropCntyTexas OEM (@BastropCntyOEM) March 29, 2015
Update 1 p.m. Some customers are reporting in the comments on downdetector.com that their service is back up, though the outage continues to affect many in the area.
Austin-Travis County Emergency Services said via Twitter that 911 services are still operational, but they're encouraging people to use a land line to phone 911 if needed.
SITUATION ALERT: Cell phone interruption reports; 911 Operations are still functional. Please use a land-line to call 911 if needed.— ATCEMS (@ATCEMS) March 29, 2015
Customers in Austin and other Central Texas areas were unable to make calls Sunday morning, and officials say that the outage was likely due to a line cut.
The Major AT&T cellular outage is due to a fiber optic line cut. We will share an estimated repair time as soon as it is available.— BastropCntyTexas OEM (@BastropCntyOEM) March 29, 2015
It appears that the outage affects only AT&T customers trying to text or make calls on the network.