An ice storm hit the Austin area the week of Jan. 30. Hundreds of thousands of residents and businesses lost power as ice-covered trees toppled power lines across the city.
What do you want to ask Austin Energy and the City of Austin about the power outages?
About 20,000 customers were still without power Monday afternoon. Austin Energy says it can't guarantee restoration to all customers by Sunday because some damage was severe.
Icy weather conditions have downed trees and branches in neighborhoods around Austin. If they’ve caused damage to your property, you may want to consider filing an insurance claim.
The city has experienced ice storms in the past, but this week's wrecked local power lines like never before. Austin's tree-trimming policy and climate change played a big role.
Originally, Austin Energy said outages would last 12 to 24 hours, but now the utility says it doesn't have an estimate for when everything will be resolved.
Austin Water has called for three citywide boil-water notices in the last five years. Officials say customers shouldn't expect that after this week's freeze.
As Austinities are trying to stay warm, they're also trying to keep their food cold. Here's how to properly store your food during a power outage and assess whether it's safe to eat.
Making an official disaster declaration can help the local governments access funds from FEMA for recovery efforts. It will also allow for additional state support.
More than 100,000 Austin Energy customers didn't have electricity as the sun set Friday. They're filling beds with stuffed animals to keep warm, putting in contacts by candlelight and storing groceries in coolers.