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The city has experienced ice storms in the past, but this week's wrecked local power lines like never before. Austin's tree-trimming policy and climate change played a big role.
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Austin Energy is 'cautiously optimistic' about repairs, but 120,000 customers still don't have powerThroughout the winter storm and power outages, the City of Austin has come under fire for a lack of sufficient communication. Mayor Kirk Watson began Friday’s press conference by apologizing.
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Austin Energy crews have been dealing with frozen tree limbs — and even whole trees — tangled in the power lines.
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About 265,000 Austin Energy customers lost power during this week's winter storm, as ice-laden trees and branches toppled power lines across the city.
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As of Friday morning, more than 120,000 Austin Energy customers are still without power. The utility no longer has an estimate for when power will return.
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Austin Water and Austin Energy have hundreds of kits that residents can pick up at customer service centers in North, East and South Austin.
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Austin City Council on Thursday approved new Austin Energy rates that will increase customers’ bills by roughly $9 a month.
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The public utility's souped up incentives program is unrelated to a jump in energy bills.
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High production costs, a glut of new customers and (ironically) energy efficiency are to blame for a hike in Austin Energy bills.
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Bills initially were expected to go up $20 for the average customer. The city will use the utility's reserves to cover some of the "pass-through" charges over three years so customers aren't stuck with the entire cost.