Austin Energy

The utility says a map of its circuits, which determines who loses power and who keeps it during an emergency, is not something it can create.

In a phone call billed as a primer on “The Texas Two Step,” Public Utility Commission of Texas Chair Arthur D'Andrea talked about a lot more than repricing. He talked about natural gas, falling trees, Austin Energy and frog boils.

Power plants owned by Austin Energy mostly stayed online during the storm — at a time when half the city was blacked out. That meant the utility could sell the excess power to the rest of the state for a high price.

The power was out and grocery deliveries were canceled. Then one resident of the Northeast Austin senior living community decided to post on social media.

Variable-rate plans are typically cheap when things are going well, but can be astronomically expensive when things go sideways like they did last week.

Texans are reporting receiving exorbitant electric bills despite not having power during the storm. One Texan, according to The New York Times, received a $16,752 electric bill.

The president's declaration provides federal funding to individuals in 77 of the state's hardest-hit counties, opening up emergency aid for home repairs, temporary housing and other assistance.

Austin Water said production and delivery are now surpassing demand, so more water is going into reservoirs. Officials say customers could see improved service by the end of the weekend. The city and county began distributing water to shelters and was working to get it to hard hit communities.

KUT reporters are answering your questions about what happened this week.

Energy still hasn't been restored to parts of Austin several days after winter storms caused thousands of homes in the area to go dark.