Austin Water

The waterline break released chlorinated water into the creek. The city initially reported 30 fish were found dead, but later increased that count to 300. The cause of the break is unknown, but it has been repaired.

An estimated one-third of the city’s tree canopy was damaged to varying extents during last month's ice storm.

Austin Water has called for three citywide boil-water notices in the last five years. Officials say customers shouldn't expect that after this week's freeze.

During what's called "prescribed burns," the city will set fire to a portion of land to improve the quality of groundwater. These controlled fires also prevent future wildfires.

Austin Water and Austin Energy have hundreds of kits that residents can pick up at customer service centers in North, East and South Austin.

Shay Ralls Roalson will take over the position after longtime director Greg Meszaros resigned in February, days after an error at a treatment facility forced Austin residents to boil their water for several days.

The city utility charges people differently for the wastewater they produce versus the rest of the water they use. Your average monthly wastewater use is calculated in winter and added to your bill throughout the year.

City officials are deciding where to store about three Lake Austin’s worth of water underground. They'll meet with residents in Lee, Bastrop and Travis counties this week to discuss the proposed aquifer storage and recovery project.

While the change in restrictions are minimal, the department said this is a reminder that the city is in a drought.

The Austin Water investigation lays out a clearer timeline of what led to the city issuing its third boil-water notice in four years. An external investigation is ongoing.