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A Secret Service spokesman disputes the Department of Homeland Security inspector general's account, saying its request came after a mobile phone migration had started, but no messages were lost.
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In a statement, the White House said Randolph "Tex" Alles "has done a great job at the agency" and would be replaced by James M. Murray, a career Secret Service member, who will start in May.
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Lawmakers on the House oversight committee ask Julia Pierson about the Sept. 19 "fence jumping" incident at the White House, as well as several other security concerns in recent years.