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Capital Metro Seeks To Make Transit More Accessible For Low-Income Riders

A person steps onto a MetroRapid bus.
Gabriel C. Pérez
Capital Metro is launching a pilot program that caps fares for low-income customers using its app. It has also set up locations where customers without credit or debit cards can load money onto the app.

Capital Metro is launching two new initiatives that aim to expand equity and access to its app. One will test capping fares for low-income users. The other will allow those customers and others to pay for rides on the app even if they don't have access to credit or debit cards.

Capping The Fares

At $1.25 per one-way local bus trip, Cap Metro’s base fare is among the lowest in the country compared to other transit agencies its size. But that doesn’t mean it’s always affordable to everyone. That’s especially true when it comes to buying monthly passes, which run $41.25. Seniors, active military personnel and those with disabilities are eligible for reduced fare passes, but many lower-income riders don’t fall into those categories.

“They may be riding as many times as our customers that buy the period passes for riding, but [we know] they don't participate in the discounts, because they pay every time they ride,” Reinet Marneweck, Capital Metro's chief financial officer, said.

People who buy passes upfront are also eligible for discounts anywhere from 25% to 38%, so that means those who can afford to only pay for rides day to day are actually paying more in the long run. To change that, Cap Metro is launching a small pilot program to cap fares using its app.

“The customers will pay as they go, and they will only have to buy a single ride,” Marneweck said. “But when they reach the equivalent cost of a period pass, the fare is capped and they can ride for free the rest of the 31-day period.”

Cap Metro is hoping 200 people take part in the pilot program at first. Riders will be able to participate if they can show they are enrolled in programs such as Medicaid, CHIP, TANF or Central Health’s MAP program.

Officials said they plan to reach out to groups like the Austin Urban League and Austin NAACP for help getting the word out.

Cash To Mobile

Austin NAACP President Nelson Linder said he’s pleased about another Cap Metro initiative launched last week. The cash-to-mobile program promises to provide wider access to contactless payments through the Cap Metro app. People can go to one of more than 250 stores to load cash into their app accounts. Linder says the change will greatly help those without access to credit or debit cards.

“Not having a credit card and having cash should not be a barrier, and part of service is making sure that all your clientele, especially those who need it the most, have access,” Linder said. “So certainly we need to accommodate those concerns because, again, these are people who, for the most part, have a history of being exposed to inequity and lack of services.”

Advocates across the country have called for more transit agencies to go fare-free as a way of increasing equity. Cap Metro might seem like a candidate for that approach, as it receives only about 10% of its revenue from fares. Larger transit agencies like those in San Francisco and New York, meanwhile, draw much of their revenues from fares.

Marneweck said there are a lot of factors to consider before taking such an “aspirational” step.

“The biggest of which is the revenue loss and finding alternative revenue sources to fund that revenue,” she said. “And we will collect revenue in order to provide service.”

While Capital Metro officials have hinted that a fare increase will come in the near future, the agency’s most recent budget does not include one. Marneweck said the potential for an increase did not factor into its latest initiatives.

Linder said he’s not expecting Cap Metro to drop fares anytime soon, but he hopes the fare-capping program will expand regardless of what the agency decides to do.

“I think they can certainly make it applicable to the folks themselves based on their income levels,” he said. “And I think there is going to be a conversation surrounding that.”

Linder also said he hopes Cap Metro will increase its community outreach as Project Connect, the transit expansion plan, is built out. Some of the equity initiatives in the plan include $300 million in funding aimed at keeping people from being priced out of their neighborhoods once new transit lines are built.

Cap Metro plans to gather feedback about the pilot program over the next six months before determining what’s next.

Got a tip? Email Samuel King at Follow him @SamuelKingNews.

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Samuel King covers transportation and mobility for KUT News.
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