The centers will provide food, showers, laundry facilities, mental health support, charging centers and information on storm debris and damage. Staff will also be available to answer residents’ questions.

Cronk said the city would “implement changes” to better prepare for future storms, but stopped short of naming precisely how the city failed in its response to this storm.

The National Weather Service says the Austin area could see 45 mph winds Tuesday. Austin Energy warns that could lead to more downed tree limbs — and more power outages.

When utilities talk about "customer" outages, they are talking about electric meters that are out. There's usually more than one person affected when a meter goes down.

The rugged unpaved trails that give people access to nature are taking a back seat to clearing more heavily used pathways.

The Shah family has been without power for a week. The outage comes nearly two years to the day after their mother died of hypothermia.

Live oaks and Ashe Junipers appeared to be especially hard hit by the ice. One reason is that they don't lose their leaves, providing more surface area on which ice can accumulate.

Austin Energy is unable to provide an estimated restoration time for individual customers. Here's how to get help in the meantime.

We're planning to host a radio town hall with representatives from Austin Energy, the City of Austin and KUT reporters in the coming days.

About 20,000 customers were still without power Monday afternoon. Austin Energy says it can't guarantee restoration to all customers by Sunday because some damage was severe.