This Austinite Called 2,000 Times In One Day For Unemployment. She Ended Up Going In Person.

Apr 7, 2020

Phone lines and the website to apply for unemployment benefits in Texas have been jammed for more than two weeks now. The Texas Workforce Commission says it has already processed more jobless claims since March 14 than it did in all of 2019. 

But that's little comfort to the many people who are still trying to apply. 

We've heard from many folks in this situation. Kim Downman was one of them. Listen to her experience:

After this interview, Downman went to the Texas Workforce Commission building. She says a security guard there told her to write down her name and phone number. The next day, she got a call from the Workforce Commission and was able to apply for unemployment benefits over the phone.

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