Austin's NPR Station
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations
Transportation

Why the long TSA lines at Austin's airport? Local and federal officials trade blame.

A group of masked TSA employees walks through the Barbara Jordan Terminal at Austin-Bergstrom International Airport
Gabriel C. Pérez
/
KUT
TSA staffing shortages at Austin-Bergstrom International Airport could result in fewer flights, according to a top official appointed to oversee the airport.

Lee esta historia en español.

The early-morning lines at Austin's airport are gaining notoriety even among NPR game show hosts.

"I fly a lot, and I often take early flights. I have never anywhere been in an airport that crowded that early in the morning," Peter Sagal, host of the weekly news quiz Wait Wait... Don't Tell Me, said after catching a flight Monday morning at Austin-Bergstrom International Airport (ABIA).

Airport staff were bracing for more than 30,000 passengers to fly out.

"It was just crazy. I couldn't believe how many people were there," Sagal said. "The line to get into the security line extended out the exterior doors onto the sidewalk."

The lines are typically at their worst Thursdays through Mondays before 8 a.m., a problem caused by airlines adding more flights without enough Transportation Security Administration agents to screen passengers in under 30 minutes.

The TSA won't give specific employee numbers for ABIA, citing security concerns, but it acknowledges the airport has been short-staffed. The agency has offered hiring bonuses of up to $2,000 for months and has brought in workers from the National Deployment Force, a TSA office meant to send extra help when airports need it.

Behind-the-scenes frustration over TSA staffing blew out into the open over the weekend when the chair of a commission that oversees the airport said the situation was so dire it could force the airport to cut back on direct flights.

"TSA is seriously understaffed and unable to pay a competitive wage," Austin Airport Advisory Commission Chair Eugene Sepulveda tweeted Saturday.

"Agents are refusing to move to Austin and are resigning. TSA is losing more agents than they are able to hire," he continued. "We will have to reschedule routes and cut back direct flights if the situation continues."

A sign next to travelers going through TSA security says the agency is hiring.
Patricia Lim
/
KUT
The TSA has been offering up to $2,000 signing bonuses for months.

Sepulveda directed KUT's questions to the airport's communications office, which remained tight-lipped about TSA staffing. It directed inquiries to the federal agency and quickly sought to tamp expectations that any flights would be canceled.

"There is no precedent for the airport canceling or denying flights due to TSA staffing challenges," airport spokesperson Sam Haynes said in an e-mail. "The 17 TSA lanes across the four checkpoints can accommodate the volume of passengers. The Department of Aviation does not cancel flights."

The TSA, meanwhile, fired back at Sepulveda's claim that agents are refusing to move to Austin.

"That is NOT true," TSA spokesperson Patricia Mancha wrote in an e-mail. "Austin gets a fair share of voluntary transfers from all over the nation."

"Like all other organizations and companies, TSA is in the process of hiring staff," she said. "Our process is longer than that of other companies since we do an extensive background check and medical evaluation."

Mancha in part blamed airport infrastructure for long early-morning lines. She said the TSA forecast more than 3,200 passengers would come through their checkpoints next Monday, but it would need 22 lanes to process them.

"We only have 17 lanes, so the large number of passengers will obviously have to wait in line," Mancha said.

But the TSA has struggled to keep the existing 17 lanes open at ABIA. Last Monday morning, when TSA waits of over 90 minutes forced some passengers to rebook flights, the agency said it didn't initially have enough agents to staff three new screening lanes airport staff opened late last year.

The TSA staffing situation at the airport is serious enough that city Aviation Department officials have asked TSA leadership to bring in even more emergency workers through the NDF. Local airport officials are also asking for help from Congress.

"The airport and TSA all need to be working together better and sooner to plan for events like this," said Congressman Lloyd Doggett, a Democrat whose district includes ABIA. "We don't need finger-pointing back and forth. We need to solve the problem."

Doggett pointed to President Joe Biden's recommended budget for fiscal year 2023, which would increase TSA pay and benefits by about 29 percent to $7.1 billion. Doggett said he also supports H.R. 903, a bipartisan bill to address high TSA turnover by offering frontline workers the same protections most federal employees already have.

"TSA workers have had many problems through the years and have felt they've been a second-class part of the federal workforce," Doggett said.

Airport staff told the congressman last week that part of the problem was TSA had ended mandatory overtime right as the volume of travelers was increasing. An airport spokesperson said aviation staff had requested TSA do everything it can to help.

TSA's Mancha said mandatory overtime is used off-and-on at the discretion of the federal security director at each airport based on need. TSA agents can be required to work up to six days a week.

"They're not going to try to burn out their staff or make staff use mandatory overtime if there's no need," Mancha said.

But that very tool used to alleviate staffing shortages — mandatory overtime — could also be exacerbating them, according to union leadership.

TSA's local union president did not respond to a request for comment Monday before this story was published.

But in the past, AFGE TSA Council 100 President Hydrick Thomas told KUT, inflexibility around scheduling mandatory overtime was causing people to leave the TSA for other federal agencies, many of which pay better.

"How do you tell a single parent, 'We're mandating you to come into work on your day off,' and she has no one to watch the child?" Thomas said. "If the employees were getting paid decent wages, they wouldn't mind working every day."

If you found this reporting valuable, please consider making a donation to support it. Your gift pays for everything you find on KUT.org. Thanks for donating today.

Corrected: April 5, 2022 at 9:35 AM CDT
A previous version of this story said Airport Advisory Commission chair Eugene Sepulveda was appointed by the mayor. Sepulveda was appointed to the commission by City Council Member Pio Renteria.
Updated: April 4, 2022 at 5:57 PM CDT
This story has been updated with the airport's reaction to TSA's mandatory overtime policy.
Related Content